WHAT CAN BE RETURNED?
Purchases made at cbioffroadfab.com can be returned for any reason within 30 days of purchase.
All returned items must be in new, resalable condition and include original packaging and all hardware and accessories. The return shipping cost is the responsibility of the customer and a 20% restocking fee will apply. (If the product has been mounted or used it is not in new, resalable condition and will incur a 25% restocking fee) Items that were customized to ANY degree are not eligible for return.
WHAT CANNOT BE RETURNED?
After 30 days, non-warranty-related returns are at the sole discretion of CBI Offroad Fab.
- –> A restocking fee of 20% will apply as long as the items have not been mounted or used. Return shipping costs are the responsibility of the customer.
- –> If the returned products are not in new, resalable condition – a repackaging, restocking, and/or damaged goods fee of up to 30% of the product value may be deducted from the refund.
- Please note: if you return an item and did not originally pay shipping costs (eg. CBI Ditch Light Brackets), the original shipping cost incurred by CBI Offroad Fab will be deducted from your refund.
- We strongly urge you to repackage the products with care. Please print your RMA clearly on the shipping label. Thank you!
- –> Please begin the return process by submitting your information through the Return Form below. Do not call in or email your return information.
- –> Allow 2-3 business days for your Return number to be provided via email.
- –> Include your Return Number on the return invoice and on the mailing label.
- –> Once the order is returned, please allow 2-4 days for the refund to process.
LOOKING FOR AN EXCHANGE?
If you’d like to exchange your items for something else, please return them to us for a refund and place a new order for the product you want at the same time.