*Lead times are in weeks.*
All lead times are estimates and rely on various factors. We are currently experiencing higher-than-usual lead times as many companies are within our industry.
We are actively improving our processes, increasing teams, and growing our resources to decrease these times as quickly as we can.
If you have questions about your lead times, please check the estimated lead time and compare it to your order date. If you have additional questions, please reach out to our team via email. Thank you again for your continued support and patience.
We do our very best to get the product out in a timely manner. The estimated date provided on your order is just that, an estimate. It is not a guarantee that the product will be shipped on that date. The estimated date is given to provide some sense of how long the build process will take. In the best cases, the lead time can be shorter however, in other cases lead times can be longer depending on the product and the number of products we build per run.
Feel free to check on your order at any time. Be aware that our customer service team may not be able to give you an exact date for completion but rest assured we are tracking your order and it will be built in the order that it was received.
CBI strives to provide a various selection of products for your overlanding needs, this includes products that are manufactured and/or sourced through third party vendors.
Please be advised that availability and lead times of those products not manufactured by CBI directly are soley impacted by the third party vendor’s schedule and not CBI’s.
Any potential delay that occurs in the sourcing, processing, or drop shipment at the the third party level will be communicated to the best of our ability to the customer.
CBI reserves the right to cancel items from an order, offer an alternative substitution or issue refund accordingly when product is delayed at an unacceptable time frame or at the request of the customer.