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As soon as you place your order online, it gets sent to our operations office where they enter your order into our system. We will email you a sales order containing the reference number for your order in case you have any inquiries about it. Once your order is ready to ship, we will send you an invoice for your order with a tracking number attached. If you have received an invoice from us, that means your product is shipping out from our facilities that same day. From there, the standard shipping times will apply, depending on how and where the product is shipped.
We do our very best to get the product out in a timely manner. The estimated date provided on your order is just that, an estimate. It is not a guarantee that the product will be shipped on that date. The estimated date is given to provide some sense of how long the build process will take. In the best cases, the lead time can be shorter however, in other cases lead times can be longer depending on the product and the number of products we build per run.
Feel free to check on your order at any time. Be aware that our customer service team may not be able to give you an exact date for completion but rest assured we are tracking your order and it will be built in the order that it was received.
CBI strives to provide a various selection of products for your overlanding needs, this includes products that are manufactured and/or sourced through third party vendors.
Please be advised that availability and lead times of those products not manufactured by CBI directly are soley impacted by the third party vendor’s schedule and not CBI’s.
Any potential delay that occurs in the sourcing, processing, or drop shipment at the the third party level will be communicated to the best of our ability to the customer.
CBI reserves the right to cancel items from an order, offer an alternative substitution or issue refund accordingly when product is delayed at an unacceptable time frame or at the request of the customer.
Once your order is shipped, we will send you an email with an invoice attached. On that invoice is the Pro Tracking number for the freight carrier we are using. Once the shipment gets to the terminal that is local to you, they will call to arrange a delivery appointment with you. You will need to be there or have someone be present to sign for the shipment. **NOTICE: it is good practice to inspect the product before signing for it to ensure the product is not damaged, at which point it would need to be noted on the paperwork before signing for it.
